Our National Operations Centre (NOC) is a 24-hour nationwide vessel planning, vessel scheduling and customer support centre which provides a single point of contact for all customer queries.

Our NOC team are experienced in monitoring terminal performance as well as optimising customer metrics through market analysis.

Key Capabilities

Patrick Terminal’s single point of contact for all customers is centralised in the heart of Melbourne’s CBD on Queen St.

• National Planning Services (2.2m+ containers planned)
• Customer Service (target responses within 1hr)
• Integrated Vessel Scheduling (Vessel transit management first to last Patrick port)
• Capacity Optimisation
• Breakbulk pricing and coordination
• Operational Analysis
• Special Projects (Lean Six Sigma, Process optimisation)